Refund & Return Policy

Last updated: 3 July 2026

Listen to Learn is a digital subscription. This page explains your free trial, how cancellation works, returns, and when refunds apply.

Free trial

New subscribers may start Full Access with a 7-day free trial. You are not charged during the trial, and no payment details are required to start it. If you don't subscribe by the end of the trial, it simply ends — nothing is billed.

How to cancel

You can cancel at any time — and because we never charge you automatically, there is no billing to switch off. Your subscription runs for the period you paid for (a month or a year); we remind you before it ends so you can renew, and if you do nothing you are not charged again. For help with anything, email support@listentolearn.kids.

Access continues until the end of the current paid period— you keep what you've already paid for.

Returns

Listen to Learn is a 100% digital service — no physical goods are sold or shipped, so there is nothing to return by post. If you are unhappy with a purchase, a "return" takes the form of a refund under the terms below. See also our Service Delivery & Shipping Policy.

Refunds

Payments are handled securely by our payment provider. You can request a refund within 14 days of your payment by emailing support@listentolearn.kids, and approved refunds are issued to your original payment method in line with this policy.

We review every refund request within 2 business days. Once approved, your refund is processed to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a further 5–10 business daysfor the amount to appear on your statement.

Refunds are returned to your original payment method, and your access to the paid subscription ends once a refund is issued. This does not affect any statutory refund or withdrawal rights you have under the laws of your country.

Contact

Questions about cancellation or a charge? Email support@listentolearn.kidsand we'll respond as soon as we can.