Frequently Asked Questions

Last updated: 3 July 2026

Quick answers about the program, pricing, payments, and your account. Can't find yours? Email support@listentolearn.kids.

What is Listen to Learn?

Listen to Learn is an online English-learning program for children aged 3–10, used in a web browser on a phone, tablet, computer, or TV. Short daily lessons (about 5 minutes) teach everyday English words and phrases through pictures, audio, and gentle repetition — guided by Sarah, our friendly teacher voice. There are no ads and no autoplay feeds.

What ages is it for?

Ages 3–10. Lessons adapt to two age bands — juniors (3–5) and seniors (6–10) — so the pace and vocabulary fit your child.

How much does it cost?

The Foundation program is free. Full Access — every program, every lesson — is Rs 499 per month or Rs 4,990 per year (two months free). Prices are in Pakistani Rupees.

Is there a free trial?

Yes — a 7-day free week that unlocks everything. No card or payment details are needed to start it, and you are never charged during the trial.

How do I pay?

Through our licensed Pakistani payment partner, using local payment methods — bank account, debit/credit card, or mobile wallet. Payment happens on the payment partner's secure page; we never see or store your card or account details.

Will I be charged automatically?

No surprise charges. You pay for the period you choose (a month or a year), and we remind you before it ends so you can renew. If you do nothing, access to paid programs simply pauses — we never bill you without you making the payment yourself.

How do I cancel?

Any time, with nothing to cancel in the billing sense — since we don't auto-charge, you can simply let your period end. Your access continues until the end of what you've paid for. If you want help or want to tell us why, email support@listentolearn.kids.

What about refunds?

You can request a refund within 14 days of a payment. See the Refund & Return Policy for timelines and how it works.

Which devices does it work on?

Any modern web browser — Android and iPhone phones, tablets, laptops, and the living-room TV. You can also install it to your home screen like an app. An internet connection is required.

Is it safe for my child?

Yes. No ads, no external links inside lessons, no autoplay rabbit holes, and no social features. The account belongs to the parent; see our Privacy Policyfor how we protect your family's data.

How do I reach support?

Email support@listentolearn.kids or call/WhatsApp +92 307 1357222, Monday–Saturday, 9:00 AM – 6:00 PM (PKT). The app itself works 24/7. See Contact.